Effective Date: January 10, 2026
Company Name: SynchSuite

SynchSuite respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard information when you visit our website, access our CRM platform, or use our services.

By using SynchSuite, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our Sales and Marketing CRM platform and related services.

A. Information You Provide

When you create an account, subscribe, request a demo, or purchase services, we may collect:

Full name

Email address

Phone number

Business name

Billing address

Payment details

Login credentials

Any information submitted through forms on our website

B. Account and Usage Information

When you use the SynchSuite platform, we may automatically collect:

IP address

Device type and browser information

Login history

Pages accessed and actions taken inside the platform

Automation logs and CRM activity

C. Client Data Stored in the CRM

If you use SynchSuite to manage your customers and leads, we may store:

Contact names

Email addresses

Phone numbers

Appointment details

Communication records

Funnel submissions and website form entries

You are responsible for obtaining proper consent from your contacts before collecting and storing their information within SynchSuite.

2. How We Use Your Information

We use collected information to:

Provide access to the CRM platform

Process subscriptions and payments

Deliver requested services

Provide customer support

Send account related communications

Improve system functionality and performance

Monitor security and prevent fraud

Comply with legal requirements

We do not sell your personal information to third parties.

3. Payment Processing

Payments are processed through secure third party payment processors such as Stripe. SynchSuite does not store full credit card numbers on its servers. Payment processors manage billing information according to their own privacy policies.

4. Email and SMS Communications

If you use SynchSuite to send email or SMS campaigns:

You are responsible for ensuring compliance with applicable marketing and communication laws, including CAN SPAM, TCPA, and other relevant regulations.

You must obtain proper consent before sending marketing messages.

SynchSuite may send administrative messages related to your account, billing, service updates, or system notifications.

5. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve website functionality

Analyze traffic and performance

Remember user preferences

You may adjust your browser settings to refuse cookies, though certain features may not function properly.

6. How We Share Information

We may share information with:

Hosting and cloud service providers

Payment processors

Email and SMS delivery providers

Analytics providers

Legal authorities when required by law

We do not rent, sell, or trade personal information to third parties.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. However, no system can guarantee complete security. You acknowledge that use of the internet carries inherent risks.

8. Data Retention

We retain personal information:

For as long as your account remains active

As necessary to provide services

As required by law

Upon cancellation, you are responsible for exporting your CRM data before your account access is terminated.

9. Your Privacy Rights

Depending on applicable law, you may have the right to:

Request access to your personal information

Request correction of inaccurate data

Request deletion of personal data

Object to certain types of processing

To submit a privacy related request, please contact us using the information below.

10. Third Party Integrations

SynchSuite may integrate with third party services including advertising platforms, analytics providers, communication tools, and payment systems. We are not responsible for the privacy practices of third party platforms.

11. Children’s Privacy

SynchSuite is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

12. International Users

If you access SynchSuite from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions where our service providers operate.

13. Governing Law

This Privacy Policy shall be governed by and interpreted in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law principles. Any disputes arising from this Privacy Policy shall be subject to the exclusive jurisdiction of the state and federal courts located within the Commonwealth of Virginia.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. Continued use of SynchSuite after changes are posted constitutes acceptance of the updated Privacy Policy.

15. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact:

SynchSuite
Website: www.synchsuite.com
Email: [email protected]